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Policies and Procedures
Create an operations manual to guide your business.
As a pharmacy owner, you can’t be in all places at all times to answer questions about the way your business should run. That’s why many owners create an operations manual to reflect the pharmacy’s policies and procedures. However, the manual need not be set in stone; as your business evolves, you may want to reflect that evolution in the manual. Discuss any changes you are considering with your fellow managers. Your State Board of Pharmacy may require that certain policies and procedures be documented. Check with the board of pharmacy in your state for more information.
Your operations manual can include information on the following:
- Days and hours of operation
- Dress code
- Staff responsibilities
- Frequently asked questions
- Opening/closing processes
- Safety procedures
Hiring, managing, and supporting your staff is one of the most significant challenges of pharmacy ownership. After all, your employees represent the outward face of your pharmacy operation.