Staffing

Store Set-Up

Environment

Technology Systems

Products / Services

Policies & Procedures

Staffing

Marketing

Building a team of talented, trusted employees.

Determining your staffing needs is something you should do before you take ownership of the pharmacy. Of course, you will have a good idea of your staffing needs based on your business plan. If you are taking over an existing pharmacy, evaluate your staffing needs and the current staff to determine if changes need to be made.

Employee benefits are an important aspect of staffing and, if not carefully considered, a serious drain on your profitability. You’ll want to determine what benefits you will be offering to your employees; communicate these benefits clearly and in writing to avoid miscommunication. Your insurance broker can help you select an affordable, appropriate benefit package.

If you are taking over an existing pharmacy, meet proactively with the employees to allay any fears they may have about your new ownership. Enlist their help, along with their knowledge of the business, to help ensure a smooth transition.

Implement an employee manual and utilize the operations manual to establish policies and procedures to help you manage your business and train your employees. You have a clear idea about what you want your pharmacy to feel like for patients and customers. Convey that philosophy to your staff. Give them tangible actions to take, such as answering the telephone with, “How may I help you today?” and greeting each customer as they enter the store.